Refund policy

At Kreston Pro, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition
  • The product must be returned in its original packaging with all tags and accessories
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within 5 Days from the date of delivery.
Return requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within [REFUND PROCESSING TIME]
  • The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

We offer exchanges for items that are:

  • Defective
  • Damaged
  • Incorrectly delivered

If you need an exchange, please contact us at krestonpro@gmail.com  with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Contact us within 2-3 Days of delivery
  • Provide clear photos or videos as proof

We will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-returnable
  • Personal care or hygiene products (if applicable)
  • Gift cards or downloadable products
  • Items that have been used or damaged by the customer

7. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item)
  • Shipping charges are non-refundable unless otherwise stated

If you have any questions or need assistance with a return or refund, feel free to contact us at krestonpro@gmail.com. We’re committed to making your experience smooth, fair, and hassle-free.